What is a baby lounger?
A baby lounger is a portable, cushioned nest designed to provide a safe and comfortable space for your baby to rest, play, or sleep while staying close to you.

What age is a baby lounger suitable for?
Our baby loungers are designed for infants from birth up to approximately 12 months, depending on their size and development.

Is the baby lounger safe for sleep?
While our baby loungers provide a cozy space, they should be used for supervised naps and not as a substitute for a crib or bassinet during unsupervised sleep.

What materials are used in your baby loungers?
Our baby loungers are made from organic and hypoallergenic materials to ensure they are safe and gentle on your baby's skin.

How do I clean the baby lounger?
The baby lounger is machine washable. Please refer to the care instructions for specific washing and drying guidelines.

Can the baby lounger be used as a co sleeper?
Yes, our baby loungers can be used as co sleepers when placed beside your bed. However, always supervise your baby while they are in the lounger.

Are your products safe for sensitive skin?
Yes, all our products are made from hypoallergenic materials, making them suitable for babies with sensitive skin.

What is a newborn portable pillow?
A newborn portable pillow provides head and neck support for infants during tummy time or while lounging. It is designed to be safe and comfortable.

What is the infant cover used for?
The infant cover is used to keep your baby warm and cozy while lounging or sleeping. It wraps securely around your baby for added comfort.

What is a snuggle me?
Snuggle me products are designed to provide a snug, secure feeling for your baby, helping them feel safe and comfortable while resting.

What are your shipping options?
We offer standard shipping across Sweden and other European countries. Free shipping is available for orders over specific thresholds.

How long does shipping take?
Shipping typically takes 3-7 business days, depending on your location and the shipping method selected.

Do you ship internationally?
Currently, we primarily ship within Europe, focusing on Sweden, Germany, and Norway. International shipping options may be available in the future.

Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with tracking information to monitor your shipment.

What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please contact our customer service team for assistance.

1. What is your return policy?
   You can return your product within 30 days of delivery, provided it is unused and in its original packaging.
2. How do I initiate a return?
   To initiate a return, contact our customer service team at info@mabanu.com to request a return authorization.
3. Will I be charged for return shipping?
   Return shipping costs are the customer’s responsibility unless the return is due to a manufacturing defect or shipping error.
4. How long does it take to process a refund?
   Refunds are typically processed within 7-10 business days after we receive and inspect your returned item.
5. What if my product is damaged upon arrival?
   If your product arrives damaged, please contact our customer service team within 48 hours of delivery to discuss your options for a replacement or refund.

1. How do you protect my personal information?
   We implement strict security measures to protect your personal information from unauthorized access, use, or disclosure.
2. Will my information be shared with third parties?
   We do not sell or trade your personal information. Your data is only shared with third parties as necessary to fulfill your order or as required by law.
3. Can I request access to my personal information?
   Yes, you have the right to request access to the personal information we hold about you, as well as request corrections or deletions under certain circumstances.

Do you offer gift cards?
Currently, we do not offer gift cards, but we may introduce this feature in the future.

What payment methods do you accept?
We accept various payment methods, including credit/debit cards and popular online payment platforms.

Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options for retailers and organizations. Please contact our sales team for more information.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Changes can only be made before the order has been processed.

Are there any promotions or discounts available?
Be sure to subscribe to our newsletter to receive updates on promotions, discounts, and new product launches.

Do you have a warranty on your products?
We offer a warranty against manufacturing defects. Please refer to our warranty policy for specific details.

How can I contact customer service?
You can contact our customer service team via email at info@mabanu.com or call us at +46 7220 20763 for any inquiries or assistance.